We offer a 7-day reprint policy on printed invitations and products if the product you have received is not as shown on your proof, allowing for slight variations in print procedures and photographs. Items must be returned within 7-days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods. Goods that are ordered incorrectly will not be refunded.
No refunds will be given if you have simply changed your mind.
If your event is cancelled, so long as printing has not commenced, we can cancel the order and hold a credit for you. Refunds will be held as a credit only for future orders. This credit must be used within 6 months from the date the cancellation/credit is applied at 3% surcharge for credit cards and a $20 administration fee only if no design work or no printing has commenced. If design work has commenced, the quoted design fee is applicable. If printing has commenced credit refunds do not apply. Please contact us to check the status of your order. Cancellations will only be accepted by email at firstname.lastname@example.org Please note that printing of your order will commence within 12 hours of your order being placed and payment confirmation
If printing has commenced, and the customer requires changes to be made, a reprint charge of the total order amount less 25% customer discount will apply