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Proofing, content and photographs

Inviting Invitations shall provide a final layout during the design of your invitation, including a final PDF of the design delivered by email upon payment confirmation. It is the responsibility of the customer to ensure all text and content are correct. Inviting Invitations does not take responsibility for customer omissions or errors. Spelling and punctuation checks are the responsibility of the customer. Once submitted by the customer in the checkout section, printing of your invites will commence within 12 hours of payment and guest list if applicable being received, unless you contact us. If printing has commenced, but not dispatched, and the customer requires changes to be made, a reprint charge of the total order amount less 25% discount will apply.

Colour may vary due to the digital printing process. We recommend using high resolution digital or scanned images on our photo/image upload products. Photos should be at least 500KB in size to produce an optimal result. Low-resolution images of 500KB or less will produce an inferior result. We do not reproduce on photographic paper, therefore your photos will not look exactly like a gloss photo, they are printed on shimmer or satin card and will print slightly darker. If in doubt about your photo, we can lighten this if advised.

Inviting Invitations may at our discretion improve your design/layout if we feel the font size or picture size will not achieve a good end result. If this is markedly different than the proof you have received, we will contact you to advise of the change to seek your approval.

Inviting Invitations shall not tolerate nor accept any responsibility for customers’ text. Derogatory, abusive or misuse of language must not be used. Inviting Invitations reserves the right to reject orders if such language is used.

Reprints and Cancellations

We offer a 7-day reprint policy on printed invitations and products if the product you have received is not as shown on your proof, allowing for slight variations in print procedures and photographs. Items must be returned within 7-days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods. Goods that are ordered incorrectly will not be refunded.

Refunds

No refunds will be given if you have simply changed your mind.

If your event is cancelled, so long as printing has not commenced, we can cancel the order and hold a credit for you.  Refunds will be held as a credit only for future orders. This credit must be used within 6 months from the date the cancellation/credit is applied
A 3% surcharge for credit cards and a $20 administration fee only if no design work or no printing has commenced. If design work has commenced, the quoted design fee is applicable. 
If printing has commenced credit refunds do not apply. 
Please contact us to check the status of your order. Cancellations will only be accepted by email.
Email: orders@invitinginvitations.com.au


Please note that printing of your order will commence within 12 hours of your order being placed and payment confirmation

If printing has commenced, and the customer requires changes to be made, a reprint charge of the total order amount less 25% customer discount will apply

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